Privacy Policy

At Koopdirecthub, we highly value your privacy. This Privacy Policy aims to clearly explain how we collect, use, store, and protect your personal information. Please read this policy carefully.

1. Information Collection

1.1 Types of Information We Collect

  • Personal Information: Name, email address, phone number, shipping address

  • Payment Information: Payment card details (processed by secure payment processors)

  • Technical Information: IP address, browser type, device information

  • Usage Data: Website interactions, browsing history, shopping preferences

1.2 How We Collect Information

  • Provided directly by you when creating an account, placing an order, or contacting us

  • Collected automatically through cookies and similar technologies

  • Obtained from third-party sources (e.g., social media platforms)

2. Use of Information

We use your information for the following purposes:

  • To process orders and provide customer service

  • To personalize your shopping experience

  • To send marketing communications (you may unsubscribe at any time)

  • To improve our products and services

  • To prevent fraud and ensure website security

3. Information Sharing

We only share your information under the following circumstances:

  • Service Providers: With necessary service providers, such as logistics and payment processors

  • Legal Requirements: In response to legal processes or government requests

  • Business Transfers: In the event of a merger, acquisition, or sale of the company

4. User Rights

You have the following rights:

  • Access and correct your personal information

  • Delete your account and data

  • Restrict or object to certain processing activities

  • Data portability

  • Withdraw consent

To exercise these rights, please contact us at [Contact Email].

5. Data Security

We take reasonable technical and organizational measures to protect your information, including:

  • SSL encryption for data transmission

  • Secure server storage

  • Regular security assessments

  • Employee privacy training

6. Cookies Policy

We use cookies to:

  • Keep you logged in

  • Remember shopping cart contents

  • Analyze website traffic

  • Personalize content

You can manage your cookie preferences through your browser settings.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

8. Children's Privacy

Our services are not directed at children under the age of 18. If we inadvertently collect information from a child, we will delete it immediately.

9. International Transfers

Your information may be processed outside your country of residence, but we ensure appropriate safeguards are in place.